Overview / Commentary
4350 La Jolla Village Drive, Suite 140
San Diego, CA 92122

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BofI Federal Bank Changes Name to Axos Bank - Updated Product Reviews - 10/9/2018

BofI Federal Bank had several different brand names and websites which targeted different groups. Most of these brand names have been changed to Axos Bank.

Reviews (5)

Terrible Customer Service

Posted by: blarrick | Jan 7, 2019

I switched to this bank due to the interest rates being so good. Well you will be screwed out of interest if you count on them doing automatic transfers from one account to another that you set up online. I have been fighting with them to get this corrected and to provide me with the missed interest in savings. So far they have not fixed it and they have not called me back. I spent another 30+ minutes on the phone with them and told them if I don't hear back by close of business tomorrow I will transfer all of my accounts back to Capitol One where had no problems to begin with. This is an ongoing issue and not a one time issue so don't expect an ONLINE bank to have a website that works like it is supposed to. Set up three transfers from one account into 3 other accounts and only one happens on a consistent basis the other two seem to never be done and I have made 2 calls to customer service and on chat session with no HELP what so ever. DO NOT GO WITH THIS BANK!!!!!

Account Closed!

Hello Cynthia,
At this time, the Bank has made the decision to end our Banking relationship.
As indicated in your Deposit Account Agreement that was accepted during the Account Application, "The Bank
reserves the right to close your account for any reason, without cause, or notice."
This decision is final and we appreciate your interest in Axos Bank. All access to your account(s) has been disabled.
Any remaining funds will be mailed to your address on file.
Best Regards,
Axos Bank Customer Service

I was a customer with BOFI which they took over this fall since 2012 with no issues. I was given no warning or reason and now have to borrow money to live until next payday or they send my money or get a credit card.

Clueless And Lousy

Posted by: sjh13 | Dec 15, 2018

So sorry that I didn't take the opportunity to close out my CD when I had the chance, when Nationwide sold the biz to AXOS. AXOS is completely incompetent. First, they had trouble transferring my accounts from Nationwide, so I couldn't see my accounts for days on end, and regardless of reaching out to them, never actually heard back...just eventually I was able to log in, and see them. But, now, they show that they are truly idiotic: I'll just attach the correspondence, and you can judge for yourself. I made an inquiry about procedure, and got a response that was a complete disconnect from my question:
I wrote: How do I instruct AXOS during my 10 day grace period, to close the CD and move the funds to my Checking account? (I'm a Nationwide customer) Will a phone call do, or do you need a form or something in writing/ If in writing, does it have to be mailed in, or will an email or secure message via this message center suffice?

They answered: Hello Sally, We regret to hear that you are considering closing your account. Before I officially submit the closeout request and in an effort to retain your business, I am hoping you can provide me any of your feedback or concerns regarding our pricing, processes and/or services so I can personally address them. We would love the opportunity to keep your business with our bank! At your earliest convenience if you could reply to this message with some additional information we would be more than happy to further assist you.

I can't wait to leave this moronic bank.


Posted by: AndyF150 | Dec 8, 2018

I opened a checking and savings account online. The online process was pretty straightforward and painless. The bank has gone to great pains to make everything look slick and sophisticated. Their account offerings are also very attractive at the surface. From the get go, there was a hiccup in their account on-boarding process which caused me to be unable to use the mobile deposit feature. An online message to their customer care took three days for a reply. A call to customer service was lukewarm at best. The representative could only tell me that the account opening process hadn't completed, and that she couldn't provide me with more information. She did advise me that she was going to send an email up the chain for the issue to be researched and that I would receive a phone call back when the issue was resolved. The issue did get resolved, but no follow-up phone call was ever received. I submitted an online deposit successfully. The confirmation email I received advised me that a 5 day business hold would be in effect for the deposit, but since the account was less than 30 days old, the deposit would be held for a total of 7 business days. Their motto is, "Banking evolved". In my opinion it's more like "banking devolved".

End Relationship

At this time, the Bank has made the decision to end our banking relationship.

As indicated in your Deposit Account Agreement accepted during account application, "The Bank reserves the right to close your account for any reason, without cause, or notice."

This decision is final. All account access is disabled.

Any remaining funds will be mailed to your address on file.

Best Regards,

Axos Bankā„¢ Customer Service

I dont know what kind of information this bank is getting about their prospective customers. but when they accidently open an account for somebody they sure send a jacked up letter to you. out of the blue. I opened an account online and recieved a debit card and everything then out of the blue got the aforementioned letter. I told them i wouldnt bank with them with their own money. the right hand obviously doesnt know what the left hands doing, and i wouldnt want them in charge of anything of mine


Health Grade Components

FDIC Certificate #35546
Year Established2000
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.93%
Return on Equity - YTD20.18%
Annual Interest Income$394.3MM
Assets and Liabilities
AssetsQ3 2018vs Q3 2017$9.77B$8.57B
LoansQ3 2018vs Q3 2017$8.69B$7.54B
DepositsQ3 2018vs Q3 2017$6.18B$7.26B
Equity CapitalQ3 2018vs Q3 2017$942.1MM$837.4MM
Loan Loss AllowanceQ3 2018vs Q3 2017$50.1MM$42.1MM
Unbacked Noncurrent LoansQ3 2018vs Q3 2017$31.2MM$32.1MM
Real Estate OwnedQ3 2018vs Q3 2017$9.4MM$1.3MM
Report an Issue

Always verify rates and promotions with the bank or credit union. We are not Axos Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Axos Bank Savings Account Rates

1.30%--High Yield Savings
1.06%$25k$5mBusiness Premium Savings
0.80%-$5mBusiness Savings
0.70%*$1k*-IRA Savings
OTHER TIERS: 0.15% Up to $1k
0.25%--Second Chance Savings

Axos Bank Money Market Rates

1.05%--High Yield Money Market
0.80%-$5mBusiness Money Market

Axos Bank Checking Account Rates

1.25%-$150kRewards Checking - 3 Qualifications
0.83%-$150kRewards Checking - 2 Qualifications
0.80%-$5mBusiness Interest Checking
0.42%-$150kRewards Checking - 1 Qualification
0.25%--First Checking
0.20%--Golden Checking

Axos Bank CD Rates

2.25%$1k-60 Month CD
1.40%$1k-48 Month CD
1.35%$1k-Business 60 Month CD
1.30%$1k-36 Month CD
1.20%$1k-24 Month CD
1.05%$1k-Business 48 Month CD
1.00%$1k-12 Month CD
0.90%$1k-Business 36 Month CD
0.75%$1k-6 Month CD
0.70%$1k-Business 24 Month CD
0.55%$1k-3 Month CD
0.55%$1k-Business 12 Month CD
0.25%$1k-Business 6 Month CD
0.15%$1k-Business 3 Month CD

Axos Bank IRA Rates

0.75%--36 Month IRA
0.70%--18 Month IRA
0.60%--12 Month IRA

Axos Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 4350 La Jolla Village Drive, Suite 140 - San Diego, CA 92122

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