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SouthEast Bank is headquartered in FARRAGUT and is the 6th largest bank in the state of Tennessee. It is also the 413th largest bank in the nation. It was established in 2002 and as of December of 2024, it had grown to 300 employees at 15 locations. SouthEast Bank's money market rates are 6X the national average, and it has an A health rating.
Great Service, Over all outstanding service, staff polite and courteous.
I had problems opening this account online. The first is that like many banks they want to send you a pin that you need to enter to continue, but this pin was not being delivered to me and delivery by email is the only option. I checked my email on my tablet via Gmail and it was not present. I checked my email on my laptop via Thunderbird and it was not present. After being locked out of my account twice and calling customer service we determined that this email must be stuck in my spam. Which it was under Comcast. So FYI to Comcast users to log into their account online and check / fix their spam setting for this Bank. Odd because I've never had any Bank problems before through dozens and dozens of accounts but something about this bank's email is a problem. I wish Southeast would support sending this pin by phone instead of email.
The second issue is a terminology problem they use the term passcode in multiple places but it means different things and has different answer/values.in one place passcode means to be used when calling them by phone. It's given to the CSR agent to validate Who You Are. In other case the passcode is used actually as an account log on password. But the usage of these passcodes are not clear.
That said the csrs were fantastic. they spoke English, understood and resolved my quickly, staying with me online the whole time and never rushed me to hang up. I can't say enough positive things about that experience. If they could tweak a couple things that I mentioned above I would give them five stars across the board.
While their rates are great, they don't support Quicken and their web interface has bugs. You cannot download an account statement electronically. The web page interface for that feature is broken. Also, Quicken returns a cc 501 error trying to connect to their server to download any account data. I brought this issue up many times to their customer service with no resolution. I connect to dozens of Banks without issue so the problem is on their side. Without the ability to do everyday common Electronic Banking activities, I would not recommend using this Bank.
We are sorry to hear about your negative experience. To best understand the situation and apologize for the service interruption, our Chief Technology Officer would love to contact you directly. We have reached out to you via a direct message with his contact information.
If there's anything we can do further, please let us know!
After extensive troubleshooting both with Southeast and Quicken support staff via online Telecom it has been determined that these issues that I have been reporting are specific to CD only accounts there. They apparently do not occur with regular checking savings accounts or those users that have those in conjunction with a CD account. Unfortunately I have a CD only account with southeast so apparently I'm an anomaly. While I didn't get the resolution I'd hoped for, I will say this- the customer support- specifically Jamie, was outstanding. She was extremely polite and extremely patient with me, even while my ire raised up from being frustrated. She kept in constant contact with me throughout the process, and constantly followed up with any new information. So, again even though there was unfortunately no resolution in my particular for my specific reported problem, the customer service support was outstanding.
Overall | |
---|---|
FDIC Certificate # | 57348 |
Year Established | 2002 |
Employees | 300 |
Primary Regulator | FDIC |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.93% |
Return on Equity - YTD | 10.75% |
Annual Interest Income | $191.7MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q4 2024vs Q4 2023 | $2.98B$2.91B |
Loans | Q4 2024vs Q4 2023 | $2.46B$2.46B |
Deposits | Q4 2024vs Q4 2023 | $2.66B$2.63B |
Equity Capital | Q4 2024vs Q4 2023 | $263.8MM$237.9MM |
Loan Loss Allowance | Q4 2024vs Q4 2023 | $16.7MM$19.5MM |
Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $860K$2.4MM |
Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |
Always verify rates and promotions with the bank or credit union. We are not SouthEast Bank; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
2.01%* | $0 | $10k | Bonus Rate Savings | ||
OTHER TIERS: 0.20% → $10k+ | |||||
0.10% | $0 | - | Business Savings | ||
0.05% | $0 | - | Personal Savings |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
4.25% | $0 | - | 12 Month CD Special | |
4.25% | $0 | - | 6 Month CD Special |